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Contacts

Use the chart below to find out who to contact or the websites you can visit to get the information you need.

A printer friendly version is available here.

 

For Questions About... Contact

General Benefits Questions and Plan Administration

Benefits Administration
615.741.3590 or 800.253.9981
Monday–Friday, 8 am to 4:30 pm CT
tn.gov/finance

Health Insurance

 

BlueCross BlueShield of Tennessee

800.558.6213
Monday–Friday, 7 am to 5 pm CT
bcbst.com/members/tn_state

Cigna

800.997.1617
24 hours a day, 7 days a week
cigna.com/stateoftn

Health Savings Account

PayFlex

855.288.7936
Monday-Friday, 7 am to 7 pm CT
Saturday, 9 am to 2 pm CT
stateoftn.payflexdirect.com

Pharmacy Benefits

 

CVS/caremark

877.522.TNRX (8679)
24 hours a day, 7 days a week
info.caremark.com/stateoftn

Dental Insurance

 

Cigna
(Prepaid Plan)

800.997.1617
24 hours a day, 7 days a week
cigna.com/stateoftn

MetLife
(DPPO Plan)

855.700.8001
Monday–Friday, 7 am to 10 pm CT
metlife.com/StateOfTN

State-sponsored Flexible Benefits Plan

 

PayFlex (medical and dependent care)

855.288.7936
Monday-Friday, 7 am to 7 pm CT
Saturday, 9 am to 2 pm CT
stateoftn.payflexdirect.com

Benefits Administration (transportation and parking)

Benefits Administration
615.741.3590 or 800.253.9981
Monday–Friday, 8 am to 4:30 pm CT
tn.gov/finance

EAP, Behavioral Health, Substance Use

 

Optum

855-HERE.4.TN (855.437.3486)
24 hours a day, 7 days a week
here4tn.com

Wellness and Nurse Advice Line

 

TBD

TBD

Life Insurance (State Plan Only)

 

Securian (Minnesota Life)

866.881.0631
Monday–Friday, 7 am to 6 pm CT
lifebenefits.com/stateoftn

Long-Term Care

 

MedAmerica

866.615.5824
Monday–Friday, 8:30 am to 6 pm EST
ltc-tn.com

Vision Insurance

 

EyeMed Vision Care - 2017

855.779.5046
Monday-Saturday, 7:30-10; Sunday, 10-7 CT
eyemedvisioncare.com/stoftn

Davis Vision - 2018

800.208.6404
Monday-Friday, 7 am to 10 pm CT
Saturday, 8 am to 3 pm and Sunday, 11 am to 3 pm
Basic client code: 8155; Expanded client code: 8156
http://www.davisvision.com/stateofTN

Medicare Supplement — The Tennessee Plan

 

POMCO Group

888.477.9307
Monday–Friday, 7 am to 5 pm CT
TheTennesseePlan.com

Disability Insurance (State Plan Only)

 

MetLife

855.700.8001
Monday–Friday, 7 am to 10 pm CT
metlife.com/StateOfTN