• Check your Partnership Promise status — call 888.741.3390, option 1
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IF THEY ARE CALLED, members (employees and covered spouses) enrolled in a plan with the Partnership Promise must actively participate in disease management coaching.
Disease management coaching includes the following five chronic conditions: diabetes, asthma, chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF) and coronary artery disease (CAD).
Case management is also required and is administered by BlueCross BlueShield, Cigna and Optum.
Case management coordinates care for members with complicated medical needs, chronic conditions and catastrophic illnesses or injuries. Members who are contacted and asked to participate in case management by one of these carriers must do so.
Lifestyle management (LM) coaching will be voluntary in 2017 - you are not required to participate, but you can choose to continue to participate or opt-in if you would like to.
Lifestyle management could include tobacco cessation, weight management, stress, healthy eating, etc.
All health plan members can utilize a coach. Coaches provide support so you can live the kind of life you want by making improvements to your health and well-being. They can provide assistance with exercise, nutrition, stress management, tobacco cessation and many other areas that affect lifestyle behaviors.
Coaches are degreed healthcare professionals who can help you reach your health goals.
All conversations with your coach are private and are not shared with the health plan or your employer.
When you participate in coaching, your frequency of calls will be tailored to your individual plan of care.
Click here to learn about members who are reaching their goals through coaching and the ParTNers for Health Wellness Program.
Healthways Coaching Center Information
Monday - Friday 8 a.m. - 8 p.m. Central time and Saturday 8 a.m. - 6:30 p.m. Central time