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24/7 Care — When You Need It

All health plan members have access to the state-sponsored Telehealth program. You can talk to a doctor by phone or computer from anywhere, at any time.

When to use Telehealth

For non-emergency medical issues (allergies, asthma, bronchitis, cold & flu, infections, fever, ear aches, nausea, pink eye, sore throat).

State-Sponsored Telehealth Program Cost

Important: You must pre-register with your network carrier (BCBST or Cigna) and go through the network carrier programs (PhysicianNow, MDLive, Amwell) to use the state-sponsored Telehealth program for medical services. The costs listed above do not apply to Telemedicine services received from a different program or provider.
There is no coverage for telephone consultations, unless you use PhysicianNow, MDLive or Amwell through your network carrier.

More Information

BlueCross BlueShield of Tennessee (BCBST) Members

Cigna Members